France distinguishes between commercial and recreational use of drones. If your drone weighs less than 250 grams, rest assured that no restrictions apply and no license is required for its use.

If the drone runs out of battery, your phone connected to the drone will alert you immediately, enabling you to make a safe landing. Simply press the landing button for a smooth return. We recommend that you do not fly your drone after receiving the low-battery warning.

Don't worry, if you lose the connection to your phone, only the camera return will be active, so you'll still be able to fly the drone and have it return. Our drones are equipped with a maximum connection of 1 Km for our Aeropro model and 1.2 Km for our Aeroplus model, ensuring a constant visual presence on your drone while still having enough distance for all your adventures.

You can scan the QR code in the user manual to download the application free of charge and without subscription.

Yes, everything you need for flying and filming. Note: we recommend that you fully recharge the batteries before taking off.

Simply plug the MicroSD card into the computer like a USB key. You can also export it from your phone to the computer. We strongly recommend using the SD card to transfer images from the drone to your computer if your drone has an SD card slot.

The connection process is extremely simple. Start by downloading the application by scanning the QR code on the instructions. Then simply switch on the drone. Connect to the drone's Wi-Fi using your phone, then open the newly downloaded application. The connection will take place automatically.

Our online store is open 24 hours a day, every day of the week. The ordering process takes place in several stages:

1- Basket: check the contents of your order. At this stage, you can modify the quantities.

2- Customer information: enter your personal details and delivery address.

3- Delivery: choose the delivery method you prefer from the choices offered.

4- Payment: several payment methods are available for you to choose from. You can check the contents of your order on the summary page (item(s) and optional service(s), delivery method and charges).

5- Order confirmation: to be sure that your order has been registered, you must reach this stage. You can now print your order confirmation. You will also receive an e-mail confirmation with your order reference and tracking number.

A complete order, available in stock and validated by credit card, is processed within 24 to 72 hours. Orders are processed from Tuesday to Friday, when all products are available. If an item is unavailable, your order will be prepared as soon as we receive it. Our products are shipped from several shipping centers. You may therefore receive your order in several packages

As soon as your payment has been validated, we will forward your order to one of our partners or fulfillment centers, from where your item will be shipped. You will then receive an e-mail with an order number, enabling you to track your order from our website. For more information, please visit our “track my order” page.

To cancel your order, please contact customer service by e-mail.

If you have a valid promo code, enter it in the “Promo code” box during the checkout process and click “Apply”.

Delivery is at our charge, and is completely free of charge. Delivery is handled by our partners: Royal Mail, Hermes, UPS, etc. You can subscribe to a PREMIUM option to benefit from additional insurance.

On receipt of your order, it is important to check that your parcel has not been damaged in transit and that the product is in perfect condition (and, if necessary, to note this detailed damage on the carrier's delivery note). This check must be made at the time of delivery and in the presence of the driver. We recommend that you keep the packaging, which may be useful if you need to return the product, and is essential if you wish to exercise your right of withdrawal.

If the delay seems long, don't worry: your order is on its way to you.

Before contacting us, please check your order confirmation to see if the product you ordered is different from the one you received. If the item received is indeed different from the one you ordered, please contact customer service by e-mail.

Your order may be shipped in several packages. Please check your order confirmation e-mail to ensure that you do not have multiple tracking numbers from our carrier. If all the packages have arrived and you still haven't received all your products, please contact customer service by e-mail. In the case of missing battery(ies), please refer to the note in the chat. Your order will arrive in two separate parcels due to new European legislation.

We make every effort to ensure that your order is delivered undamaged and as instructed. However, if you receive a faulty product, contact us and we guarantee to find a winning solution.

In accordance with article L 121-21 to L 121-21-8 of the French Consumer Code, you have 14 days in which to return unsuitable items, subject to compliance with the conditions set out in our refund policy. Otherwise, we are unable to offer you a refund or exchange.

You are responsible for return shipping costs.

First, check that your card has not expired. Next, check that you have entered your first AND last name in the appropriate field. If your bank transaction is refused, it may be that the authorised limit has been exceeded. To be sure, please contact your bank to check the amount of this limit.

For security reasons, we will debit your card within 24 hours.

Our site has a 256-bit SSL security certificate. All pages, content, credit card information and transactions are protected by the same level of security used by banks. For more information, please consult our privacy policy.

Please contact our after-sales service from Monday to Saturday, 9am to 12pm and 2pm to 6pm by e-mail. (except public holidays)